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1. Business Operator Handling Personal Information

The name and address of the Business Operator Handling Personal Information as stipulated in the Act on the Protection of Personal Information are as follows:

Ken Hotels & Resorts Holdings Ltd.
1-2-7 Nishiazabu, Minato City, Tokyo 106-0031
Kento Sato, President

2. Personal Information Protection Policies

Ken Hotels & Resorts Holdings Ltd. complies with the Act on the Protection of Personal Information, respects social order, and properly handles and protects personal information. These Privacy Policies describe our handling of personal information obtained from our guests and customers.

3. Purposes of utilization of personal information

Personal information that is obtained from our guests and customers and personal data that are held by Ken Hotels & Resorts Holdings Ltd. are utilized only for the purposes stated below. If a guest or customer requests us to do so, we will stop providing information and/or services for the guest/customer.

1. Businesses related to the management and operation of hotels
2. Management and operation of hotels, ryokan (Japanese inns), restaurants and banquet facilities attached thereto
3. Management and operation of restaurants, dining rooms and stores in hotels and ryokan (Japanese inns)
4. Travel agency services based on the Travel Agency Act
5. Providing personal information to any third party within the scope required for achieving the above purposes
6. Sales promotion and marketing activities, via mail, phone calls, email and other means, for providing products, information and/or services as above. Such sales promotion and marketing activities include questionnaire surveys, delivery of gifts, giveaways and other such goods and research and analyses, such as customer trend analyses and product research and development.
7. Contacting guests and customers whenever such contact is required
8. Confirmation required for accounting audit

4. Joint use of personal information

In order to provide services of high value, Ken Hotels & Resorts Holdings Ltd. uses personal information jointly with specific individuals and entities under tight control and appropriate security measures as follows:

1. Scope of joint users: As stated in Facilities that are Joint Users of Personal Information
2. Purposes of joint use: As stated in the above 3. Purposes of utilization of personal information
3. Items of personal information used jointly: Guest/customer name, membership number, phone and fax numbers, nationality, passport number, address, email address, age, gender, date of birth, anniversary date, place of work, requests and usage history
4. Individual or business operator responsible for the management of personal information: Ken Hotels & Resorts Holdings Ltd.

5. Security measures for protecting personal information

Ken Hotels & Resorts Holdings Ltd. manages and uses the personal information of our guests/customers with the utmost care, and takes reasonable and appropriate security measures to prevent any risks, including external unauthorized access of personal information, loss, corruption, damage, alteration and leakage of personal information and unauthorized external distribution of personal information. Each of our divisions handling personal information has a person responsible for information management, ensuring the appropriate management of personal information. In addition, we have established our information security regulations and make them thoroughly known to all employees.

6. Provision of personal information to third parties

Unless any of the items below apply, Ken Hotels & Resorts Holdings Ltd. does not disclose or provide personal information of our guests/customers to any third parties.

1. When the guest/customer has given consent
2. When the handling of personal information is subcontracted, entirely or partially, to a third party subcontractor, and personal information is provided to the subcontractor within the scope required for the subcontracting. In this case, Ken Hotels & Resorts Holdings Ltd. shall select a subcontractor that takes appropriate personal information protection measures and performs the necessary and appropriate supervision of the subcontractor.
3. When disclosing or providing personal information is required to protect the life, body or property of a person and obtaining the guest/customer’s consent is difficult
4. When the disclosure or provision is definitely required for the improvement of public health or the promotion of the sound development of children, and obtaining the guest/customer’s consent is difficult
5. When collaborating with a national or local government agency, or an individual commissioned by such an agency, performing legal duties is required, and obtaining the guest/customer’s consent may disturb the performance of such duties
6. When disclosing or providing a guest/customer name, address, phone number, email address and/or customer code, within the scope of purposes stipulated in 3. Purposes of utilization of personal information, to counterparties of contracts entered into by the guest or customer, including individuals, banks, management companies and other such companies that need to know such personal information in order to achieve the purposes of utilization. If the guest or customer requests us to do so, we will stop disclosing or providing such information.

7. Procedures for requesting disclosure, correction or personal information and filing complaints

1. When a guest or customer requests the disclosure of the guest/customer’s personal information held by us, or when a guest or customer requests the correction of the guest/customer’s personal information that is incorrect, Ken Hotels & Resorts Holdings Ltd. will promptly disclose or correct the relevant information in accordance with our procedures. For more information about the procedures, see the Concerning the Procedures for Personal Information Disclosure.
2. The Personal Information Section of Ken Hotels & Resorts Holdings Ltd. will handle the requests stated in the preceding clause. The business hours of the section are between 10:00 a.m. and 5:00 p.m. on weekdays, from Monday to Friday, excluding national and company holidays.
   Personal Information Section, Ken Hotels & Resorts Holdings Ltd.
   1-2-7 Nishiazabu, Minato City, Tokyo 106-0031
   Phone: 03-5413-5930
   Fax: 03-5413-5647
   Email address:
3. For requesting the disclosure of your personal information that we hold, please fill in our prescribed Application Form for Personal Information Disclosure and submit the form together with a photocopy of your ID card. The Personal Information Section stated in the preceding clause also handles your comments, complaints and questions concerning our handling of personal information. The same business hours apply for such comments, etc.

8. Revising these Privacy Policies

These Privacy Policies will be reviewed and revised whenever necessary in order to meet the legal requirements and further improve our protection of personal information. The latest version of our Privacy Policies is available on our website.

9. Cookies

In order to improve the convenience of our website, our website uses cookies to track your browsing history. Cookies are used to identify your computer. Even if you refuse cookies, you can still view and use our website. Some functions, however, may not be usable when cookies are refused. You can refuse cookies by changing your browser settings.

10. Links to other websites

Our website includes some links to other companies’ websites. Ken Hotels & Resorts Holdings Ltd. does not assume any responsibility for the handling and protection of private information on the linked websites, including their usage of cookies. Your understanding is appreciated.

End of Privacy Policies

Revised in June 2025